Please allow at least one billing cycle for credit to appear on your statement. We are not responsible for any items that are returned to us in error.Ĭredit card orders will receive refunds in the form of a credit to the card. Any returns that are damaged when we receive them will not be refunded. Please ensure your package is returned securely to prevent any damage to the item or its packaging. We will gladly accept returns of defective merchandise within 7 days of purchase/receipt of goods. Returned items are your responsibility until they reach the return address. If an item is damaged once opened, or during shipping, please notify us immediately.

Orders that qualify for free shipping may be subject to a restocking fee. Gifts can only be exchanged or offered store credit if returned within 30 days of the original date of purchase.All opened breastfeeding products, opened feeding products, body products are final sale.All stroller and car seats sales are final damaged merchandise will be covered under the manufacturer's warranty.All special orders and sale items all toy special orders are final sale all furniture sales are final sale damaged, defective, or missing furniture pieces will be replaced.All unaltered merchandise could also be subject to a restocking fee anywhere between 10-25% depending on the value of the original merchandise and the reason for return. Once we have received your return we will process the refund/store credit/exchange within 2 business days. Damaged packaging will be subject to a 10% restocking fee. All returns must be pre-authorized by a Tadpole staff member, either in person, or by phone or email if you are mailing the merchandise back. Return requests must be made within 7 days from the original date of purchase for a refund (less any shipping fees) and within 30 days for store credit or exchange. We are happy to accept returns on unused, unaltered merchandise in its original packaging and with all original tags.

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